The Dipper is slated to ship in Fall 2016 for our Indiegogo backers and pre-orders. We hope you're as excited as we are! However, if you need to request a refund before the product ships, you may do so by emailing us at firstname.lastname@example.org.
Once we fulfill your order, you have thirty (30) days to return any non-defective product that was purchased through the Tinsel website to get a complete refund (minus shipping costs, if applicable) or make an exchange.
- Non-defective product is any product that does not carry a defect covered by our limited warranty. For defective products, please see our limited warranty.
- Non-defective product must be returned to the original point of purchase. If you purchased product from an authorized reseller, please contact them directly for their return policy and return instructions.
Please ensure that the product is returned to us in its original condition with original packaging, and that the package is postmarked within thirty (30) days of the delivery date.
Shipping back to Tinsel must be paid by the purchaser and will not be refunded by Tinsel.
To request a refund, please contact our support team at email@example.com for return instructions. If you haven't already registered your product at tinsel.me/register, then please provide your product's serial number located on the certificate of authenticity when contacting our support team.
Once Tinsel receives your return, we will process your refund and email you a confirmation. Please allow 5-10 business days for the funds to be posted back to the credit card used for the purchase.
Tinsel is not liable for products that are lost or damaged while in transit to Tinsel. We recommend that you ship any returned products back to Tinsel using a shipping method with tracking number. You may request for Tinsel to generate a return shipping label on your behalf. In this case, the cost of your return shipping will be deducted from your refund. Customers outside of the United States are responsible for paying customs fees, including, but not limited to, taxes, duties and brokerage.
Following Tinsel’s receipt of your returned product (typically within 7 to 10 business days), Tinsel will credit the amount paid for the returned product (minus any shipping costs related to the original purchase, which are non-refundable) to the credit card used to make the original purchase. Notwithstanding the foregoing, Tinsel does not control when a specific credit card company processes a chargeback transaction. You are responsible for contacting your credit card company if you have questions about the status of the chargeback.
Tinsel will not provide a refund for a non-defective product that is received by Tinsel more than thirty (30) days after the original delivery date.
Tinsel also does not provide a refund for returned product that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
This non-defective product refund policy applies to the direct end user purchaser. It does not apply to dealers, distributors or any other third parties in a distribution chain who purchased product for resale or cover products purchased through online auction website or channels other than Tinsel's website. For refunds of Defective Products, please refer to the terms and conditions of the limited warranty.
For additional questions, contact firstname.lastname@example.org