You will receive an email confirmation after placing your order. Once your order ships, you will receive an email with tracking information. We cannot be held responsible for damaged, lost, or stolen packages.
+ when will i get my dipper audio necklace?
We've been shipping our Indiegogo and online pre-orders since October 2016. If you haven't received your pre-order, then we likely never received your updated shipping address. To find out more information about your pre-order or provide us with your updated shipping address, please contact our support team at firstname.lastname@example.org
Any new orders will be processed and shipped within 1 week of being placed.
+ can i update my shipping address after my purchase is processed?
If your order has not yet shipped, you can update your shipping address by contacting email@example.com.
+ where do you ship?
We currently ship to the United States and Canada only. We hope to add more countries in the future, so make sure to check back with us!
+ what are the shipping costs and taxes?
We use FedEx for all shipments. For U.S. shipments, we charge a flat $15 shipping fee for 1 Dipper, and $5 for each additional Dipper placed as part of the same order.
We currently use FedEx Express 3-day service for all U.S. shipments, but occassionally offer an expedited shipping option for holidays and special events. If the expedited shipping is available, then it will appear as a shipping option during checkout.
For Canadian orders, we ship using FedEx Ground and charge for shipping according to your order size. Please note that the recipient is responsible for any additional taxes, customs or duties.
*Please note that Tinsel cannot be held responsible or liable for lost or stolen packages that have delivery confirmation to the address that was provided. Customers are responsible for providing Tinsel with their correct shipping address. If a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.
+ How safe is your payment platform?
We use Shopify to process payments. Shopify is certified Level 1 PCI DSS compliant, the most stringent level of certification available. This compliance extends to all online stores powered by Shopify, including Tinsel. You can confirm Shopify’s certification in Visa's and Mastercard’s registry of service providers. For additional information on PCI Compliance, visit the PCI Compliance Guide website.